Meet the BTC Insurance Services Team

At BTC Insurance Services, relationships matter. Our clients work directly with experienced insurance professionals who take the time to understand their needs, provide thoughtful guidance

Leadership

Steve Kirchen, Owner and Founder

Steve Kirchen founded BTC Insurance Services in 2011 with a strong foundation in commercial insurance and a vision for building an agency centered on knowledgeable, personal service. He began his insurance career as a commercial underwriter with Ohio Casualty before moving into production, where he built a substantial commercial book of business.

A finance graduate of the University of Akron, Steve started BTC Insurance Services from his living room and has since grown the agency into a team of experienced insurance professionals serving a wide range of client needs. Today, he remains focused on the agency’s continued growth, strengthening its capabilities, and expanding the coverage solutions available to clients.

Outside the office, Steve enjoys spending time with his wife and three children and can often be found supporting them from the sidelines at their competitive soccer games.

Kish North grew up in Canada, where he worked on a hog farm in his youth, before moving to Orange County, California, 25 years ago. While in California, he worked in loan origination and distressed asset investing, including work with several large hedge funds and managing his own funds, which gave him a strong understanding of the complexities and risks businesses carry.

Working independently with BTC Insurance Services lets Kish manage his own workload while staying involved with his wife of twenty years and their six sons. He works closely with many of the same finance professionals he has partnered with for the past two decades, alongside new clients in the commercial and residential space, and his experience with higher risk firms equips him to understand their needs and exposures.

Outside of work, the family enjoys snowmobiling in the winter and spending time on the water in the summer.

Tyler Tuft has been a commercial producer at BTC Insurance Services since 2012. He specializes in identifying the specific risks a business faces and building coverage around them, with a focus on comprehensive protection at competitive rates.

Tyler stays current on industry trends and regulations so clients get relevant, up to date guidance.

Outside of work, he coaches baseball and spends time golfing, camping, and outdoors with his wife, Saphina, and their four children.

Account Managers

Your account manager is who supports your program day to day once it's in place. They handle policy changes, answer questions as they come up, and stay involved alongside your producer through renewals, premium audits, and claims. Like your producer, you keep the same account manager for as long as you're a client, so you are never re-explaining your business to someone new. See our Client Service Model for how your producer and account manager work together at each stage.

Linda Sundquist has worked as an account manager for fifteen years. She is a licensed property and casualty agent and holds the Certified Insurance Counselor designation. Linda focuses on the day to day needs of BTC Insurance Services' clients, helping manage policies and answer questions as they come up.



Linda Sundquist has worked as an account manager for fifteen years. She is a licensed property and casualty agent and holds the Certified Insurance Counselor designation. Linda focuses on the day to day needs of BTC Insurance Services' clients, helping manage policies and answer questions as they come up.



Alex Contreras is an Account Manager at BTC Insurance Services, supporting clients' commercial insurance programs day to day, including policy changes, questions, and continued support through renewals, audits, and claims.

Nora White is an Account Manager at BTC Insurance Services, helping clients with the day to day needs of their commercial insurance programs, from policy changes and questions to support through renewals, audits, and claims.



Administration

Administration keeps BTC Insurance Services running behind the scenes, handling the office operations, documentation, and internal support that let producers and account managers stay focused on clients rather than paperwork. It is not a client-facing role in the way producers and account managers are, but it is part of the same team that keeps your program moving.



Kaylene Tuft is part of BTC Insurance Services' administrative team, helping keep the agency's day to day operations running smoothly for clients and colleagues alike.



Phina Tuft is part of BTC Insurance Services' administrative team, supporting the agency's day to day operations behind the scenes so producers and account managers can stay focused on clients.

Why Clients Choose and Refer This Team

We Love What We Do, and We Are Experts at It Every person on this team has spent years, and in several cases decades, building real expertise in commercial insurance and the industries it protects. This is not work our team goes through the motions on. That shows up in the programs we build and in how involved we stay after the sale.

We Know Our Audience We work primarily with business owners, CFOs, and operations or risk managers at small to midsize commercial enterprises, concentrated in construction, roofing, manufacturing, real estate, technology, and professional services. A large share of our clients come to us through referrals from lenders, CPAs, attorneys, and existing clients, and we build every program around the specific industry a client operates in.

Explore Industry Insurance Solutions

Talk to Our Team

If you would like to know who you would be working with before you ever call, now you do. Reach out and you will hear from one of the people above, not a general intake line.